Congratulations on selling your tickets on StubHub! 

When your tickets sell, we'll email you a deadline to complete your sale and deliver the tickets to the buyer. This deadline depends on when you told us you had your tickets (In Hand or Not In Hand). If you don't have them, you told us when you'd have them when listing the tickets.


Tickets sold after your In Hand Date: Deliver the tickets to the buyer within 5 business days of the sale.

  • Events less than 2 weeks away: Deliver tickets within 24 hours of the sale notification email we sent

Tickets sold before your In Hand Date

You have until this date to deliver them. You can always deliver before this date.

  • Electronic (PDF) tickets: Upload the tickets as soon as you get them, at the latest 1 week before the event
  • UPS/Royal Mail tickets: Ship the tickets as soon as you get them, at the latest 1 week before the event
    • Drop off the tickets at a post office (or approved carrier drop-off location) by the Post by date on the label or the shipment could be lost, delayed, or returned