To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile phone.

  1. When they're ready, we'll email you. You'll either have to:
    • Check your email for a transfer offer from Ticketmaster or the seller. Follow the steps to get your tickets.
    • You may have the transfer offer email already. Check spam or junk folders, and see other troubleshooting steps for help.
    • Click 'Accept your tickets' in the StubHub email. Create an account using the email you use on StubHub and accept the ticket transfer.
  2. To view and scan your tickets on event day, use your phone to sign into your Ticketmaster, team, or venue account
    • AXS: The o2 London and SSE Arena Wembley use AXS. Use the AXS app to see your tickets.


If you need help getting your Mobile transfer tickets, contact us.


To share a Mobile transfer ticket with a friend

  1. Follow the steps above to accept the tickets
  2. Sign into the account where the tickets are stored (using the app or mobile web)
  3. Use the app's ticket transfer option to transfer them