If a dispute arises between you and StubHub, we strongly encourage you to first contact us directly to seek a resolution.

If we are unable to resolve the dispute through our Customer Service and you reside in the European Union, you may also be able to refer a dispute to the
European Online Dispute Resolution ("ODR") platform.

The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use.

Stubhub has discretion as to whether it will agree to a complaint being resolved through the ODR platform.