You'll need to report an issue on the sale if you can't deliver the tickets:

  • 1. Go to My tickets > Sales in your StubHub account
  • 2. Under the order in question, click “Report an Issue”
  • 3. Follow the instructions to let the buyer know what replacement tickets you're offering

If the buyer doesn’t accept those new tickets, your credit card on file will be charged according to our Seller Policies.