If you can't upload a PDF to your StubHub listing or sale:

  • Only upload the original PDF. We don't accept PDFs made from scans, photos, or paper ticket copies.
  • See if the file is locked. It may have a padlock icon in the corner or say SECURED at the top. To unlock the file:
    1. Drag and drop the file from your computer to a new Google Chrome window
    2. Right-click and print the PDF file in Chrome
    3. Under Printer Destination, choose Save as PDF and Save
    4. Save the file to your desktop with a new name. Upload the unsecured file to your StubHub order or listing.
  • Check if your listing is under the Expired tab. You can't upload tickets to an expired listing. Delete the listing and re-post the tickets so you can upload the files.