Did you sell tickets for any of the following cities and want to know how to transfer them?

Taylor Swift Gelsenkirchen

Taylor Swift Hamburg

Taylor Swift München


Follow these steps for a smooth process. 

  1. Connect to the EVENTIM App with your credentials. 
    • Look for the FANSALE option and publish your tickets. 
    • Choose the private sale option (not accessible to the public), available for 48 hours before becoming public.
    • You will now have a link to the private sale.
    • Log out of your EVENTIM account. 
  2. Prepare the Buyer Information.
    • In your StubHub account, find your buyer's details: name and surname. 
    • Since new accounts created nowadays require verification, we ask you to first create a new email for the buyer, which you will use along with the rest of the credentials.
  3. Create a new EVENTIM account for the buyer
    • Return to the EVENTIM app.
    • Create an account with the buyer's name, surname and the new email created in the previous step. 
    • Use the private sale link to purchase the tickets with this new account. Note that any charges from EVENTIM for this transaction won't be reimbursed by StubHub.
  4. Provide the new EVENTIM account credentials.
    • Submit the credentials through this form, selecting 'Eventim Germany'. 
    • Remember, these do not yet have a QR/Access code available. They will be available shortly before the event.
  5. Confirm the transfer on StubHub.
    1. Go to your sale in your StubHub account.
    2. Click on "Confirm/Transfer”.
    3. Choose “I have already transferred the ticket(s) to the buyer from the original ticket provider page" and confirm.
    4. Send proof of the transfer to mobiletransfer@stubhub.ie with the subject: "SaleID + EventName + EventDate"


A few things that you should also bear in mind:

  • For the new account in EVENTIM, do not use the buyer's email address from your StubHub account. Use a different email address and then share the username with us.
  • Only use your buyer's information for transactional purposes. Misuse of such information is your responsibility.
  • These instructions only apply to tickets transferred through EVENTIM for Taylor Swift in Germany.



Getting paid

After the event has taken place, you can expect to receive your payment within 5 to 8 business days. Make sure you have the right payment method set for your account. Here we explain what you should take into account.


StubHub has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.



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