Customer satisfaction is very important for us, but as a platform for individual buyers and sellers to exchange tickets, our transactions are final, so neither the seller nor the buyer can cancel the order on their end. Our policies are in place to ensure the FanProtect Guarantee for all our customers.

We understand that circumstances may change or the event may have been rescheduled to a new date and you may no longer be able or interested in attending the event. For this reason, and as a valued customer, we kindly invite you to list the ticket(s) on our website and give another fan the opportunity to enjoy the event.

If you decide to sell them, here we explain you the process to resell step by step. 

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