Customer satisfaction is very important for us, but as a platform for individual buyers and sellers to exchange tickets, our transactions are final, so neither the seller nor the buyer can cancel the order on their end. Our policies are in place to ensure the 100% Guarantee for all our customers.

We understand that circumstances can change, and events may be rescheduled to a new date, making attendance impossible or no longer of interest. In such cases, we encourage you, as a valued customer, to list your ticket(s) on our website. This provides another fan with the opportunity to enjoy the event in your place.

If you decide to sell them, we'll guide you through the resale process step by step.

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