There are 3 delivery options depending on the city: paper, PDF and mobile transfer. You can see your format in the following ways:
- During the checkout you will be able to see this information
- In the confirmation email you receive once the order is confirmed
- From your Profile > Orders > Current tab
Knowing the format that corresponds to you, below you will explain the details on how to receive the tickets.
Paper
Make sure you provide a valid and correct delivery address. If you need to change it, you can read the steps here.
Once the seller deliver, you will receive an email with the delivery details (as courier, tracking number, maybe estimated delivery date...)
Electronic
You will receive tickets as a PDF format.
Once the seller uploads the file to the transaction, you will receive an email with the delivery confirmation and a invitation to download from your account.
Login into your Account, go to Orders, Opens tab, under the transaction, click on Get tickets to download them.
Mobile Transfer
The seller will be sending you the tickets for the event, which will be issued in the mobile transfer format by the event organizer. Please note that these mobile tickets will not be visible in your StubHub International account.
You will receive an email from the original provider asking you to accept the transfer. If you don't find it, check your SPAM folder as well to ensure you do not miss any correspondence. Then, follow the steps indicated in the email to get your tickets. It may be necessary to download an external app* to open and use your tickets.
* Make sure to create your third party app's account using the same email address as your registered in our website.
Don't print it
Please note that downloaded or printed tickets in the following formats will not be valid.
- The ticket image on your phone
- The PDF file of the ticket on your phone
- The printed paper version of the ticket image
It's important to note that you'll need to use your phone for entry at the venue. Therefore, please ensure your phone is fully charged on the day of the event. This way, you'll avoid any last-minute hiccups and can enjoy your experience to the fullest!
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