Are you trying to add a card to your profile but can't? Or do you want to delete one? Keep reading, and we'll explain how ;)


How to add a new card?

Adding a new card to your StubHub profile is simple! Follow these steps: 

  1. Login into your StubHub profile
  2. Go to 'Payments' and 'Payment methods' tab
  3. Tap on 'Add a new payment method' 
  4. Complete the required fields: card number, expiry month, expiry year, CVV 
  5. Tap on 'Continue' to save the information

Can't add the card?

If you're having trouble adding your card, try the following:

  • Ensure the billing address matches what your bank has on file, especially if you've recently moved.
  • Double-check the CVV and ensure the expiration date is still valid.
  • Include a middle initial if required.
  • Avoid using prepaid cards.
  • If issues persist, call the number on the back of your card for assistance.

How to update an existing card?

  1. Go to 'Payments' and 'Payment methods' tab
  2. Click the pencil icon next to the card you want to modify 
  3. Fill in the required fields: expiry month, expiry year, CVV 
  4. Click 'Continue' to save the changes

Note: You can only update the expiration date and CVV. If you entered the card number incorrectly, follow the steps to add a new card. 

How to delete an existing card?

For security reasons, you cannot remove your payment information directly. Please contact us to request the deletion of a credit or debit card from your account. 

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