After purchasing tickets, you can still update your shipping address through your account. If you're traveling to attend the event, we recommend providing a local address in the event city. This helps ensure timely delivery and prevents any risk of ticket loss.
To update your shipping address:
- Go to My tickets > Orders
- Check the shipping status of your order:
- If the tickets are in transit: Contact us, we'll see if there's enough time to reroute your package to a different address.
- If the tickets haven't shipped yet: Update the shipping information on your order. If you need them sent to a hotel or a friend's or family member's place, contact them first so ensure they can receive the delivery. Note that hotels may not hold packages for long. Once you have notified the recipient, follow these steps to change the address:
- Under the order, click "View details" and then "Change delivery address."
- If the address is already in your profile, select it and tap "Save."
- If it's a new address, click on "Add a new address," fill in the information, and finally tap "Save."
If this article solved your question, please rate us below and help us to keep improving.
