If the courier delivered your tickets but you didn't get them, please take the following steps:
- Check all potential delivery locations where the package may have been left by the courier. We suggest you also check the mailbox.
- Look for a delivery attempt notice or the current location of your shipment.
- Confirm whether someone else at your address or a neighbor accepted the package on your behalf.
- Ensure that the package was delivered to the correct address as specified in your order details.
If, after following these steps, you still cannot locate your tickets, please contact us within 7 days. After this period, our ability to assist you may be limited.
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