If you're uncertain whether your StubHub order was successful, check your email for an order confirmation. It usually arrives quickly but can take up to an hour.

How can I check the status of my order?

You can check the status of your order by logging into your account and navigating to the "Orders" section. Here, you'll find a list of all your recent orders along with their current status. If your order is confirmed, you should also receive a confirmation email shortly after your purchase. If you have more than one account, check the orders in each of them. If you haven't received a confirmation email it might be because your order is still under verification.

How long does the verification process usually take?

Our finance team reviews all transactions for security reasons. This process is usually instant but can take up to 1-2 days. Once your order is verified, you will receive an email confirmation with delivery details.

What should I do if I haven't received a confirmation email?

If you haven't received a confirmation email, first check your spam or junk folder. Sometimes, emails may be mistakenly marked as spam. If you still can't find the confirmation email, log in to your account to verify your order status. If the order isn't listed there, it's possible that the transaction didn't go through, and you may need to place the order again.

Can I track my order?

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order on the carrier's website. Additionally, the tracking information will be available in your account under the "Orders" section.

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