As part of our FanProtect 100% Guarantee, StubHub guarantees a full refund in the event of a cancellation. An event is considered cancelled under the following circumstances:

  • The organizer issues a public notice without providing an alternate date.
  • The organizer announces a full ticket refund.

If your event is cancelled, our Customer Support team will reach out to you with instructions on how to obtain a refund. If you haven't heard from us, please contact our team so that we can help you further. 

What if the event is postponed or changes date?

tubHub is not responsible for any changes in event scheduling, including shifts in date, time, or venue made by the organizer. Sporting events, in particular, may have last-minute time adjustments, so we recommend staying updated. 

If you're unable to attend the event on the new date, you have the option to resell your tickets, giving someone else the chance to attend instead.

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