Having trouble locating the package with your tickets? If we've notified you that your order has been delivered or if you've seen the updated status in your profile but can't find the package, let us explain more about hard ticket delivery.

Your tickets have been shipped to the address registered in your StubHub account. Don't remember which one it is? Log in to your profile to verify its accuracy.

Please note that some couriers may leave the envelope in your mailbox, with the concierge, or with a neighbor, and they may not require a signature for delivery. 

If you still can't find your package, contact the courier for further assistance.

Once the seller hands over the envelope to the courier, they will update your order with the name and tracking number associated with the package. This allows you to track the shipment on the courier's website. You can also find these details in your profile, next to your order, or by clicking on View Details.

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