A PDF ticket is an electronic document commonly used for many venues. In StubHub, these tickets must be listed as Electronic. You can upload the file during listing creation or after it's already listed. We recommend that you pre-upload them as this may give you a better chance to sell your tickets fast.


TABLE OF CONTENTS

How to upload Electronic/PDF tickets to a listing

During listing creation 

  1. Look for the event and click on 'Sell tickets'

  2. Choose 'Electronic tickets (PDF)'
  3. If you have the tickets ready, select 'Yes, I'm ready to upload'
  4. In the 'Seat Details', click 'Upload your tickets' and add your files from your computer or mobile device
  5. Continue to enter the section and row corresponding to your tickets
  6. Click 'Add tickets' to save 


After listing creation 

  1. Log into your profile
  2. Go to 'Listings' and find your listing
  3. Click 'See actions' and then 'Upload tickets'
  4. Upload the ticket file from your computer or mobile device
  5. Select the seat corresponding to each ticket image from the dropdown
  6. Click 'Submit' to save


How to upload Electronic/PDF tickets to a sale

  1. Log into your profile
  2. Go to 'Sales' and navigate to the 'Open' tab to find your sale
  3. Click 'Upload tickets'
  4. Check the PDF file size (not exceeding 5 MB) and ensure the file is not locked
    • If you see a padlock icon or the word “secured” in the top corner, you must unlock the document before uploading. Drag and drop the file into a new Google Chrome window, print the PDF file in Chrome by selecting "Save as PDF" and save the file with a new name on your desktop. 
    • If you file size exceed the 5 MB, you must resize the document before uploading. These files can be compressed into smaller sizes using any PDF editing tool – you can find many online and for free. Just make sure that the Barcode and text information, in the newly compressed file, is clean and readable.
  5. Click 'Upload tickets', find the unlocked document, and continue 
  6. Select the seat corresponding to each ticket image from the dropdown
  7. Click 'Submit' to save. Your sale status will automatically change to Delivered


Please notice that we don't accept PDFs made from scans, photos, or paper ticket copies.


How to upload multi-day tickets to a listing or sale

For multi-day event (e.g., festivals, tournaments, racing cars, etc), the ticketing process may vary: 

  • Ensure tickets are listed on the correct event page as indicated by the date. In StubHub, we create one single event with multiple days or events named "Weekend pass"
  • Verify if you receive one ticket per day or one single ticket for the entire event from the original marketplace. 


If you receive one ticket per day

  1. Open this form
  2. Enter your email associated with StubHub. Please verify this information carefully, as your request may not be validated otherwise.
  3. Introduce up to 10 sales at once, separating each one by commas
  4. Upload the PDF files for each sale
  5. Go to the next page
  6. Review the terms and conditions
  7. Submit your form
  8. You will receive a confirmation from us regarding the approval of your request
  9. Do not upload the tickets to your sale. We will change your sale status to 'Delivered'
  10. No additional action is required from you. We will send the tickets to your buyer and update your sale accordingly


If you receive one single ticket for the whole event

Follow the steps indicated on 'How to upload Electronic/PDF tickets to a sale'


  1. Log into your profile
  2. Go to 'Sales' and navigate to the 'Open' tab to find your sale
  3. Click 'Upload tickets'
  4. Check the PDF file size (not exceeding 5 MB) and ensure the file is not locked
    • If you see a padlock icon or the word “secured” in the top corner, you must unlock the document before uploading. Drag and drop the file into a new Google Chrome window, print the PDF file in Chrome by selecting "Save as PDF" and save the file with a new name on your desktop. 
  5. Click 'Upload tickets', find the unlocked document, and continue 
  6. Select the seat corresponding to each ticket image from the dropdown
  7. Click 'Submit' to save. Your sale status will automatically change to Delivered


When will I get paid for the sale?

Payments are released 5-8 business days after the event takes place. Please make sure your payment method is set and ready. Not sure how to configure your payment method? Here, we explain it to you.



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