Know your current password but want to change it? Following the steps to change from a desktop.
- Go to 'Settings' > 'Contact'
- Select 'Change password'
- Follow the steps
If you forgot your password, you can request a new one from your laptop or mobile app:
- At the login screen, select 'Forgot your password?'
- Enter the email address associated with your StubHub account
- Check your email and follow the steps. Didn't receive the reset password email?If you didn't receive the password reset email, check your spam or junk folders.
- It's not there: Clear your internet browser's cache and cookies. Try resetting the password again.
- Did you log in through Facebook? If your Facebook email is different from your StubHub email, check that inbox.
Your password can't be your email address. It should be:
- Between 8 and 20 characters
- A combination of numbers, letters (upper or lower case), and/or special characters