Mobile Transfer has become the most commonly used method for events, where tickets must be displayed on a smartphone. There are three types of Mobile Transfer tickets, and they should all be listed under the same category: Mobile transfer. 


TABLE OF CONTENTS

Single URL/Token

The original marketplace sends a single link for all seats, accessible on any smartphone. This URL provides a QR code that can be saved to a digital wallet (e.g., Google Pay, Wallet Pass, Passwallet, Apple Wallet).


  1. Copy the URL link received via email.
  2. Go to your sale in your StubHub account.
  3. Click on 'Confirm/Transfer'.
  4. Select 'I have one or more tickets links'.
  5. Paste the link and click 'Confirm' to save.
  6. Your sale status will automatically change to Delivered.


One seat, One URL

The original marketplace sends a separate link for each seat, valid on all smartphone devices. These URLs provide QR codes that can be saved to digital wallets (e.g., Google Pay, Wallet Pass, Passwallet, Apple Wallet).


  1. Go to your sale in your StubHub account.
  2. Click on 'Confirm/Transfer'.
  3. Select 'I have one or more tickets links'.
  4. Enable 'I have more than one ticket link'.
  5. Paste one link per seat and click 'Confirm' to save. 
  6. Your sale status will automatically change to Delivered.


External Mobile Transfer

Tickets are transferred through a third-party app, such as the venue's app or another ticketing platform. Usually, you can transfer tickets to another attendee by entering their email address. 


Before transferring the tickets:

  1. Check if the buyer's email domain is @privaterelay.apple.id (This domain is not valid for ticket transfers). If so, request a new email address using this form. 
    • Introduce your StubHub account
    • Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
    • Select "Ask buyer(s) to provide new email to replace Apple private email"
    • Specific the platform/app where the tickets will be transferred to
    • We'll automatically ask your buyer to provide a new email and then we'll share it with you
    • If you don’t receive this information by the deadline provided for ticket delivery, please proceed to transfer the tickets to the original buyer’s email that you see in your sale details. Note that not receiving a response from the buyer does not absolve you from the responsibility of delivering the tickets
  2. If transferring to a platform requiring the buyer to create an account, use this form to request registration. It can happens with platforms as See Tickets.  
    • Introduce your StubHub account
    • Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
    • Select "Ask buyer(s) to register first on external platform for ticket transfer"
    • Specific the platform/app where the tickets will be transferred to
    • We'll automatically ask your buyer to create an account and if we receive a confirmation, we'll let you know
    • Even if you don't receive a confirmation, check at least once a day if they have already created the account
    • By the deadline provided for ticket delivery, if your buyer doesn't create an account, reply to the email that we sent to you
  3. Go to the original marketplace website or app and see if there is a deadline to accept the ticket transfer


To complete the transfer: 

  1. Copy the buyer’s email address from your StubHub account. You can also see in the sale confirmation email.
  2. Transfer the tickets to the buyer’s email address on the original ticket provider's page/app. 
  3. Return to your StubHub account.
  4. Click on “Confirm/Transfer” and select "I have already transferred the ticket(s) to the buyer from the original ticket provider page"
  5. Your sale status will automatically change to Delivered
  6. If there is a deadline to accept the ticket transfer, use this form to notice the buyer:
    • Introduce your StubHub International account
    • Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
    • Select "Notify buyer(s) of ticket transfer deadline"
    • Choose the platform/app where the tickets have been transferred to. If you don't find it, select "Others" and then introduce the name only. Do not add any comments, or your request won't be processed
    • Specify the limit date to accept the transfer
    • Upload a screenshot of the ticket transfer confirmation, ensuring the recipient's email is visible
    • We'll automatically notify your buyer about the platform and the deadline
  7. If there is no deadline, you still must to let your buyer know where the tickets were transferred to:
    • Go to this form
    • Introduce your StubHub International account
    • Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
    • Select "Notify buyer(s) of ticket availability on external platform"
    • Choose the platform/app where the tickets have been transferred to. If you don't find it, select "Others" and then introduce the name only. Do not add any comments, or your request won't be processed
    • Upload a screenshot of the ticket transfer confirmation, ensuring the recipient's email is visible
    • We'll automatically notify your buyer about the platform


When will I get paid for the sale?

Payments are released 5-8 business days after the event. Ensure your payment method is configured and ready. Need assistance setting it up? Check out this article for help with configuration.



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