What Qualifies as Incorrect Tickets?

Tickets are considered incorrect if they differ from your purchase in any of these ways:

1. Seat Location Mismatch
   • You received tickets for a different row or section than specified
2. Seating Type Change
   • Tickets switched between reserved seating and general admission
3. Location/Category Discrepancy
   • The location or category doesn't match the listing
   • Example: You bought "Balcony" tickets but received "Floor" tickets
4. Separated Seats
   • You received separated seats when they should have been together
   • Note: Some events separate sectors between even and odd seats
5. Incorrect Event Date
   • You received tickets for a different date than specified
6. Undisclosed Restrictions
   • Tickets have limitations not clearly described in the original listing (e.g., age restrictions or limited visibility)

What to Do If You Receive Incorrect Tickets

1. Take a clear photo of the received tickets
2. Contact our support team immediately
3. We'll work to provide you with the correct tickets as quickly as possible

Common Misunderstandings

Your tickets are correct and valid if:

1. Price Discrepancy
   • The price printed on the ticket differs from what you paid
   • Reason: Sellers set their own prices, which can be higher or lower than face value
2. Different Name on Ticket
   • The name on the ticket is usually the original purchaser's and can't be changed
   • This won't affect your entry to the event

Remember: You're protected by our FanProtect 100% Guarantee.

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