Finding out your tickets are invalid can be frustrating. We're here to help prevent fraud and resolve these issues.

Choose Your Situation:

I'm Still at the Venue:

If you're still at the venue, contact us immediately.

Call Us:

• English: +44 20 8068 4317
• Spanish: +34 919 030 010

Our hours are Monday to Friday, 07:00 to 20:00h, and Weekends, 10:00 to 19:00h (London Time). We can help you find replacement tickets.

Out of Hours?

Fill out our form with your order number and a brief description of the situation. We'll assist you promptly.

I'm Not at the Venue or the Event Already Happened:

Provide evidence of being denied entry to support your claim:

• Official Letter: From the venue or event organizers, signed and/or stamped.
• Photos/Videos: Indicating that access was denied.
• Email Correspondence: With the event organizers about the issue.

Complete the form with your order number, event details, a brief explanation, and attach your evidence. We aim to address your concerns quickly.