Understanding the various delivery options is essential for a smooth experience for your buyer. In StubHub, we give the sellers the option to choose between four delivery methods: Mobile Transfer, Mobile ticket, PDF, and Physical.


The availability of each one will depend on the event. Below you can find a comprehensive guide to the types of delivery methods and how to deliver them.


1. Mobile transfer: URLs and external transfer

This method has become the most frequently used in the events. In this electronic format, the tickets must be displayed on a smartphone. There are three types of Mobile transfer tickets, and all of them should be listed in the same way. You’ll only notice a difference when delivering the tickets.

  • Single URL/Token: the original marketplace emails a single link for all seats. This URL gives the user access to a QR code that can be saved to a digital wallet (i.e.: Google Pay, Wallet Pass, Passwallet, Apple Wallet. ...)
  • One seat, one URL: the original marketplace emails a link for each seat. These URLs give the user access to a QR code that can be saved to a digital wallet (i.e.: Google Pay, Wallet Pass, Passwallet, Apple Wallet. ...)
  • External Mobile Transfer: the tickets are delivered through a third-party app. This could be the venue, performer, or the ticketing app. In most cases, you’re allowed to transfer the tickets to another attendee by introducing the other person’s email


2. Screenshot: mobile tickets

In a few cases, the original marketplace delivers the QR tickets through a third-party app but does not allow the transfer. If this QR is not a rotating or dynamic code, you may take a screenshot of it and then either pre-upload the image to your listing, and once it’s sold the buyer will receive it, or upload it to your sale. Bear in mind that you must not take a screenshot of a PDF file and if the transfer is allowed, you must list your tickets as Mobile Transfer. This method will only be available in those events where we identify there is no issue with screenshots.


3. Electronic: PDF

If you have a PDF file, you must list your tickets in this category. You can either pre-upload the file to your listing, and once it’s sold the buyer will receive it, or upload it to your sale. We recommend that you pre-upload them as this may give you a better chance to sell your tickets fast.


4. Physical: Paper, bracelets, or any hard copies

This category includes all tickets that need to be mailed to your customer. This format has been less frequently used nowadays. If you choose that option, your buyer will have to provide an address and then this information will be shared with you.


How do I deliver each format?

1. Mobile transfer:

  • Single URL/Token: 

    • Go to your sale in your StubHub account

    • Click on “Confirm/Transfer”

    • Click on “I have one or more tickets links”

    • Paste the ticket link

  • One seat, one URL:
    • Go to your sale in your StubHub account
    • Click on “Confirm/Transfer”
    • Click on “I have one or more tickets links”
    • Enable “I have more than one ticket link”
    • Paste one link per seat
  • External Mobile Transfer:
    • Go to your sale in your StubHub account
    • Copy the buyer’s email address
    • If the email domain is @privaterelay.apple.id, contact us first before following the next steps. This domain is not valid for ticket transfers
    • Go to the original ticket provider and transfer the ticket(s) to the buyer’s email address
    • Click on “Confirm/Transfer”
    • Choose “I have already transferred the ticket(s) to the buyer from the original ticket provider page" and confirm

2. Screenshot:

  • Go to your sale in your StubHub account

  • Click on “Upload”
  • Upload a clear screenshot of the QR code


3. Electronic/PDF:

  • Go to your sale in your StubHub account

  • Click on “Upload”
  • Upload and assign each PDF file to the corresponding seat
  • Only upload the original PDF. We don't accept PDFs made from scans, photos, or paper ticket copies
  • Check the file size, as our platform cannot support files bigger than 5 MB
  • Make sure that the file is not locked. If you see a padlock icon or the word “secured” in the top corner, you must unlock the document before uploading.
    • Drag and drop the file from your computer to a new Google Chrome window
    • Right-click and print the PDF file in Chrome
    • Under Printer Destination, choose “Save as PDF” and “Save”
    • Save the file to your desktop with a new name. Upload the unlocked file to your StubHub sale
  • You can find more information about how to upload PDFs and multi-day tickets here.

4. Physical:

Depending on the event, we either enable the shipping with UPS or the courier service of your choice.

  • UPS:
    • Click on “Printing shipping label”
    • Place the tickets and the cover sheet that’s printed with the label into a plain A4 envelope (or a UPS envelope). Attach the delivery label clearly to the outside of the envelope
    • Either drop the tickets off at a UPS store or schedule a UPS pickup
    • You can find more information about the UPS shipping here
  • Other couriers:
    • Go to your sale in your StubHub account
    • Click on “Ship your tickets”
    • Copy the buyer’s delivery address
    • Introduce the tickets in an envelope and write the recipient's details. Then, contact the courier to coordinate the collection of the envelope or send it from a post office
    • Share the tracking number with us so we can inform your buyer and update the delivery status of your sale
    • You can find more information about the local courier shipping here


When will I get paid for the sale?

Payments are released 5-8 business days after the event takes place. Please make sure your payment method is set and ready. Not sure how to configure your payment method? Here, we explain it to you.