Welcome to StubHub Support

General questions 13

• How much will I get charged if I can't fulfill a sale on StubHub?
• Can I sell tickets on StubHub that I purchased for Box Office collection?
• Can I sell tickets on StubHub if I live in another country?
• Can I list on StubHub for an event that’s today?
• Can I sell non-event tickets/passes on StubHub?

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Selling tickets 25

• Selling tickets outside the UK
• Do I have to sell all of the tickets from my PDF file on StubHub?
• I only want to sell some of the PDF tickets I have. How do I choose which I want to sell on StubHub?
• How can I list tickets on StubHub if I’m not yet ready to deliver them?
• The tickets I'm reselling on StubHub are for electronic download and I don’t have them yet, what do I do?

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Managing your listings and sales 70

• Why did my listing expire?
• Types of tickets you can list on StubHub
• Finding a listing in your StubHub account
• Reselling tickets on StubHub you bought as a guest
• Selling hard copy tickets on StubHub if you can't scan them

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Delivering tickets 42

• Can I hand deliver the tickets I sold on StubHub if the buyer lives nearby?
• My ticket sold on StubHub but I don’t have them yet. When do I have to deliver them?
• I sent my ticket to the buyer by Royal Mail. Where is it?
• How do I get an electronic ticket from the original ticketing issuer?
• Can I include extra items for the in the delivery envelope?

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Getting paid 33

• Payment options for sellers outside the UK
• Can I transfer my StubHub payment from PayPal to my bank account?
• Does PayPal collect a fee from StubHub sellers who are outside of the UK?
• My StubHub payment is being sent to the wrong PayPal email address, what do I do?
• How can I see my payment history in my StubHub account?

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Resolving problems 17

• I made a mistake and listed tickets on StubHub with the wrong section and row. Can I change it?
• I reported an issue by accident on my StubHub sale. Can I undo it?
• I can’t find my listing on the StubHub event map – it’s at the very end of the list. What’s wrong?
• My StubHub listing disappeared, what happened?
• I’m selling tickets to an event and it was postponed. What happens next?

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