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Deutschland
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España
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France
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Italia
support.stubhub.it
Nederland
support.stubhub.nl
Polska
support.stubhub.pl
Portugal
support.stubhub.pt
Sverige
support.stubhub.se
United Kingdom
support.stubhub.co.uk
Ireland
support.stubhub.ie
What are you looking for?
Knowledge base
About StubHub [UK]
About Us
5
What is StubHub?
What’s the difference between StubHub North America and StubHub International?
Where do Stubhub's tickets come from?
What is the FanProtect 100% Guarantee?
What is the StubHub stores reorganization?
Legal & Personal Information
6
How does StubHub protect my personal info?
What is the EU Online Dispute Resolution (ODR) mechanism used for?
What is the Overview of 2023 1099-K Regulations?
Welcome: Buy-side Promo Code General Terms and Conditions
JACAMO: Buy-side Promo Code General Terms and Conditions
View all 6
Affiliates
1
What is the StubHub Affiliate Programme?
Account & Settings [UK]
General Settings
10
How to create an account?
What currency does the site use?
How to download the StubHub app?
How to change my StubHub password?
How to change my default email address?
View all 10
Payment Settings
4
How to set up my payment method?
How to manage a credit or debit card in my account?
How Do I Manage and Use Promo Codes?
How to add or update my PayPal account?
Preferences & Notifications
2
How to manage a price alert on the StubHub App?
How to manage and use Favorites on the StubHub App?
Buyers [UK]
General questions
2
What are the responsibilities of the buyer?
Is a ticket required for my child?
Buying tickets
9
How to buy tickets using the StubHub App?
How to buy tickets using a web browser?
How to buy tickets for an 'away fans' section?
What are the different ticket types?
How to understand Ticket Features and Restrictions?
View all 9
Paying for tickets
2
What payment methods does StubHub accept?
How to get a receipt for my order?
Managing your orders
8
When will I receive my refund?
Why am I asked for a photocopy of my ID or passport when purchasing tickets?
How to list tickets bought on StubHub?
How to change the tickets bought?
How to cancel my order?
View all 8
Getting your tickets
10
When will I get my tickets?
How do mobile tickets work?
How to download the Electronic/PDF tickets from my purchase?
How to transfer mobile tickets purchased on StubHub?
How to update the shipping address for your order?
View all 10
Resolving problems
10
What if the tickets I bought were Lost, Stolen, or Damaged?
Why has my purchase been rejected?
Have you not received the purchase confirmation email?
Why haven't I received my tickets if the tracking number shows they were delivered?
Having trouble downloading the tickets?
View all 10
Sellers [UK]
General questions
3
What are the seller’ responsibilities?
What types of sellers exist?
How would you like to sell your tickets?
Listing tickets
4
How to sell tickets using the StubHub App?
How to sell tickets using a web browser?
How to choose the delivery method of my listing/sale?
What are the requirements for listing Wimbledon Debenture tickets?
Managing your listings and sales
5
What should I do if my name is on the tickets I listed?
How to change the In Hand Date?
How to request the creation of an event on StubHub?
How to update my listing?
How to change the status of my listing?
Delivering tickets
8
How to deliver Mobile transfer tickets?
How to upload and deliver Electronic/PDF tickets to my listing or sale
How to send Physical tickets using UPS
How to send Physical tickets using a different courier
How to change the delivery method of my sale?
View all 8
Getting paid
5
How do I get paid for my StubHub sale?
What are the fees for selling tickets on StubHub?
Changes to the Payment Services Agreement for sellers of European and UK events
What tax forms do I need when selling tickets?
How to get a receipt for my sale?
Resolving problems
5
What should I do if I sold tickets to a postponed or cancelled event?
Why Can't I Find My Listing on StubHub?
Why can't I list tickets for an event?
Have you not received the sale confirmation email?
What are the different listing issues?
Event & Venue [UK]
NFL
0
Taylor Swift
3
Taylor Swift - Buyer Guide
Taylor Swift - Seller Guide
What should I do if the Taylor Swift concerts in Austria have been cancelled?
More Concerts
1
What should I do if the Adele concerts in Las Vegas have been rescheduled?
Banner Articles
Portal Banner
0