Welcome to StubHub Support

About us 21

• Best internet browser to use for StubHub
• Tax forms when selling tickets
• What is StubHub?
• Do I have to have a StubHub account to buy and sell tickets?
• What is StubHub’s FanProtect Guarantee?

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Promos and gift cards 8

• How long are StubHub credits valid?
• Where are my discounts?
• How to get StubHub coupons or promo codes
• Can I transfer coupons or gift cards to another StubHub account?
• Checking the balance of a StubHub gift card

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Preferences and notifications 4

• Setting or stopping a price alert
• Subscribing to and unsubscribing from StubHub notifications
• Alert says tickets are no longer available
• StubHub heart icons

Account settings 60

• StubHub account is locked after trying to log in
• Does it cost anything to create a StubHub account?
• Credit card declined on StubHub
• Unsubscribing from StubHub email notifications
• Adding my credit card to more than one StubHub account

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Major events 0

Super Bowl (espanol) 0

English Premier League 0

2018 Final Four and Championship Game 0

2018 NCAA Basketball 0

2020 Super Bowl 0

2018 College Football Championship 0

Lollapalooza 0

Bottlerock 2017 0

Indianapolis 500 1

• General onsale tickets for Anthony Joshua v Joseph Parker are NOW SOLD OUT

Hangout Music Festival 0

Stagecoach Country Music Festival 0

Coachella Music Festival 0

2017 Masters 0

Event and Venue 3

• Can't list Everton FC match tickets on StubHub
• Listing We Are Fsvtl 2021 tickets on StubHub
• Listing Rugby World Cup 2023 tickets on StubHub

Selling Basics 56

• Selling tickets outside the UK
• Finding a listing in your StubHub account
• Do I have to sell all of the tickets from my PDF file on StubHub?
• How do I delete a deactivated listing?
• I made a mistake and listed tickets on StubHub with the wrong section and row. Can I change it?

See all 56 articles

Selling 0

Listing tickets and managing listings 104

• Why did my listing expire?
• Types of tickets you can list on StubHub
• Buying or selling tickets to a free event
• Reselling tickets on StubHub you bought as a guest
• Why do I have to enter a payment method and credit card info when listing tickets?

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Delivering tickets 55

• Can I hand deliver the tickets I sold on StubHub if the buyer lives nearby?
• My ticket sold on StubHub but I don’t have them yet. When do I have to deliver them?
• My tickets sold, but I can’t deliver them. What do I do?
• I sent my ticket to the buyer by Royal Mail. Where is it?
• How do I get an electronic ticket from the original ticketing issuer?

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Getting paid 36

• I delivered the ticket I sold on StubHub – when am I being paid?
• Payment options for sellers outside the UK
• Can I transfer my StubHub payment from PayPal to my bank account?
• Does PayPal collect a fee from StubHub sellers who are outside of the UK?
• My StubHub payment is being sent to the wrong PayPal email address, what do I do?

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StubHub Beyond 0

Buying 1

• How do I set up a price alert on StubHub?

Order help 44

• What if I have an issue at the event?
• Information regarding David Haye v Tony Bellew
• Did my order go through?
• I want to add another seat to tickets I already purchased.
• Are the tickets I bought on StubHub real?

See all 44 articles

Buying tickets 120

• Changing your shipping address at checkout
• Can't add a Visa, MasterCard, or AMEX gift card
• How to include fees when browsing for tickets
• Buying tickets on StubHub with a prepaid credit card
• How much are tickets on StubHub?

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Paying for tickets 28

• What is PayPal?
• Does my PayPal email address have to match my StubHub email address?
• How do I buy tickets on StubHub with Apple Pay while on a Mac without Touch ID?
• Is there a cancellation window after an order is placed?
• My postcode isn’t being recognised with StubHub. Can you help?

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Getting your tickets 38

• Can I ship tickets that I purchased on StubHub to a hotel I’m staying at?
• I’m travelling when my tickets are delivered. Can I get them sooner?
• I’m going to be travelling when my tickets are delivered. Can I get them sooner?
• The ticket delivery date is close to the event. Can I get the tickets sooner?
• Why is the delivery date for the tickets I bought on StubHub the day before the event?

See all 38 articles

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