Welcome to StubHub Support
Getting started [UK]
First steps on StubHub
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub account?
Do I need a StubHub account to buy and sell tickets?
About StubHub [UK]
What is StubHub?
Is StubHub secure?
StubHub's FanProtect Guarantee
Where do Stubhub's tickets come from?
How does Stubhub protect the seller?
Legal & Personal Information
How does StubHub protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub's Terms and Conditions?
StubHub Business Separation
StubHub Business Separation Update
I have a question regarding my BTS tickets in US
Event and Venue [UK]
Manchester City and Manchester United
Listing Manchester United / Manchester City (Premium Hospitality & VIP Packages) tickets on StubHub
Rugby World Cup 2023
Listing Rugby World Cup 2023 tickets on StubHub
We are Fstvl 2021
Listing Wimbledon 2022 debenture tickets on StubHub
Account and Settings [UK]
How to change my StubHub password
Password requirements for a StubHub account
Where can I download the StubHub app?
How to disable my account
How to make a request about my personal information
See all 7 articles
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to add a credit or debit card on my StubHub account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined on StubHub
How to update your payment details
Preferences and notifications
Setting or stopping a price alert
Subscribing to and unsubscribing from StubHub notifications
Alert says tickets are no longer available
StubHub heart icons
Promos and gift cards
How long are StubHub credits valid?
Where are my discounts?
How to get StubHub coupons or promo codes
Can I transfer coupons or gift cards to another StubHub account?
Checking the balance of a StubHub gift card
See all 8 articles
Are the tickets I bought on StubHub real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
See all 7 articles
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
What are the different ticket types?
Why are some tickets priced differently within the same section?
Can I negotiate the price with the seller ?
See all 25 articles
Paying for tickets
Payment methods StubHub accepts
What is PayPal?
How to I buy tickets on StubHub with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
Managing your orders
Did my order go through?
Buying tickets as a guest: Using the access code to see your order
When will I get my refund?
Finding past StubHub orders
I bought tickets on StubHub and was asked for a photocopy of my ID or passport.
See all 12 articles
Getting your tickets
Getting your tickets you bought on StubHub
Tracking your order
When will I get my tickets?
Understanding your order's delivery statuses
How do E-tickets work?
See all 22 articles
Couldn't get into my event
I lost my tickets
I have a charge on my credit card but there are no orders in my StubHub account. What is going on?
My postal code isn’t recognized with StubHub
Why has my purchase been rejected?
See all 15 articles
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub?
Providing personal information when listing tickets
What is a PDF file?
Legal obligations of professional sellers when selling goods or services to consumers over the internet
See all 6 articles
Types of tickets you can list on StubHub
Selling tickets on StubHub
Listing tickets on StubHub and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub?
See all 19 articles
Managing your listings and sales
Where to see your StubHub listings
What are the different listing status?
How to modify my listing
Changing the price of your StubHub listing
Listed tickets but want to use them
See all 23 articles
Selling tickets and delivery expectations
How to change the delivery method of my sale
Sold tickets on StubHub but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of correct transfer.
Can I hand deliver the tickets I sold on StubHub?
See all 14 articles
How to see your payment history
Getting paid for your StubHub sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
See all 16 articles
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my StubHub sale. Can I undo it?
My listing is not showing in my account
My StubHub listing disappeared
See all 10 articles
Why can’t I login to my StubHub account?
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
See all 8 articles