What are you looking for?

General questions 2

• What are the responsibilities of the buyer?
• Is a ticket required for my child?

Buying tickets 9

• How to buy tickets using the StubHub App?
• How to buy tickets using a web browser?
• How to buy tickets for an 'away fans' section?
• What are the different ticket types?
• How to understand Ticket Features and Restrictions?

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Paying for tickets 2

• What payment methods does StubHub accept?
• How to get a receipt for my order?

Managing your orders 8

• When will I receive my refund?
• Why am I asked for a photocopy of my ID or passport when purchasing tickets?
• How to list tickets bought on StubHub?
• How to change the tickets bought?
• How to cancel my order?

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Getting your tickets 10

• When will I get my tickets?
• How do mobile tickets work?
• How to download the Electronic/PDF tickets from my purchase?
• How to transfer mobile tickets purchased on StubHub?
• How to update the shipping address for your order?

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Resolving problems 10

• What if the tickets I bought were Lost, Stolen, or Damaged?
• Why has my purchase been rejected?
• Have you not received the purchase confirmation email?
• Why haven't I received my tickets if the tracking number shows they were delivered?
• Having trouble downloading the tickets?

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